Infloormation

Question: I need some new flooring but don’t know anything about selecting or buying it. How much help can I expect from the store and what should I do before I visit?

Answer: Our salespeople are an excellent resource for information and insights on your flooring options. Their goal, and ours, is to create a customer for life, so we want you to walk out the door happy with your experience and flooring choice.

To make your experience easier, it helps to have certain information in hand when you visit our showroom. This includes a list of rooms you want to renovate with approximate sizes (we will do the final measuring to ensure that installation goes smoothly), a budget estimate, and any specific design goals. You also may want to glance through some home design magazines and bring in photos of rooms you like to help your salesperson understand your personal design preferences.

If you haven’t visited a flooring showroom in a while, you will probably benefit from taking some time to check out the newer flooring options. Carpeting has evolved in recent years to include more patterns and textures. Laminate measures up to wood floors much better than a decade ago. Wood and tile have opened up with a rich selection of options to fit any taste. Visit our website to get some ideas about the products available, and you might want to take advantage of some of our web tools to help define your goals.

Bring your thoughts, taste and imagination to our showroom and it will be our pleasure to help you create a flooring look that meets or even exceeds your dreams.

Hi everyone and thank you for being part of the Pierce Flooring web experience! We are always looking for new and different ways to bring the Pierce experience to you. If you have ideas or suggestions please feel free to offer them to us. If you are so inclined please add your friends through FaceBook or Twitter to the Pierce Flooring website.

We are headed to market this week looking for new and exciting ideas to help you beautify your experience. If you want us to look for anything please shoot us an email or leave a comment here.

Also, we have added the Area Rug shopping cart to our site to make the buying experience easier for you. Check it out when you have some time. Again, THANK YOU for spending some time on our site.

We appreciate every one of you!

Jon Pierce

Have you been thinking about new floors, but assume you can’t afford what you want? Every time you see your old flooring do you wonder how different new floors could make your home look? We’re here to help! Take advantage of our free in home estimate offer. At Pierce Flooring, we know that new flooring is a big decision and we want you to have the best choice for your home, lifestyle and budget.

Here are a few reasons why:

• It’s free. What do you have to lose?
• We will come to your home and give you an estimate based on your exact measurements. An informed decision is a good decision!
• You may not realize that you can afford the type of floor you’ve always wanted.
• We can price multiple options once we have your precise measurements.
• Knowing what options will fit in your budget gives you the comfort of knowing you made the right decision.

Call us today or click here to fill out a form to have a Pierce Flooring representative call you  to schedule your free in home estimate. What do you have to lose? You may be able to get your dream floors after all! Start planning now to start 2010 off with  a new look for your home.

Click here for financing options in your area.

Pierce Flooring has recently gained approval from Stainmaster to administer the first Self Claim process for our industry.  What this means to you, our customer, is that we now have the  ability to react to your needs even more quickly and efficiently. This allows us to manage the process of taking care of customer complaints with our own in-house staff, rather than having to send you to Stainmaster for warranty or performance issues.

We are very pleased to have been chosen for this honor and feel that it is an affirmation by our partner, Stainmaster, that we have a proven commitment to customer service. To learn more about our status as a Stain Master Flooring Center, please click here.

We are proud to be able to share that our customer service managers have over 161 years of combined experience.

Additionally, we have programs similar to this in place with Mannington, Armstrong and Shaw, and are working to put such an arrangement in place with all of our vendor partners to ensure that every experience with Pierce Flooring and Design is an excellent experience.

At Pierce Flooring and Design, we pride ourselves on our service to our customers and our customer service experience. We recently had a great experience with a customer and wanted to share it will all of our readers.

Late one afternoon, a customer walked into our store and right away we could tell that she didn’t know where to start. After greeting her, we found that her youngest child was going off to college and it was time to replace the flooring and all of the signs of years of wear and tear from her three children. You could tell it was an emotional time, but that replacing the flooring was something that needed to be done. Knowing this was a difficult time, we tried to help her view this project not as a replacement of floors with years and years of memories, but an opportunity to do whatever she wanted with their bedrooms!

So, we explored the home office option, the workout room, craft room, additional closet, guest bedroom and many others. After exploring the different flooring options, showing her all of the new introductions since the last time she purchased flooring and the pro’s and con’s, she decided to replace the carpet in the main living areas with the hardwood she’s always wanted as the first part of the project. The next phase would include replacing the carpet in 2 of the childrens bedrooms. One would receive a nice patterned carpet to become a guest bedroom and one would receive a durable, but perfectly neutral carpet in case that bedroom ever needed to become a nursery for grandchildren.

After much discussion, she decided not to change the third bedroom into a room for herself in the hopes that she would always have her three children home for the holidays and having a room of their own was important to her. She did however, decorate each of them with a theme that she wanted! After all, they weren’t there everyday anymore! She did plan ahead though and installed hardwood in the third bedroom so she could use the area rug she found and fell in love with.

At the end of the day, she was no longer anxious about changing the flooring and was genuinely excited about the new guest rooms and the new looks she was going to get to create. She looked at it like 3 mini projects to keep her mind off of her youngest one leaving the nest. She made excellent choices and those choices reflected her style and the individual styles she envisioned for each of those rooms. We even made the plan for the installers to cut out the section of carpet with the finger nail polish stain that happened over 15 years ago as a reminder of a funny family story they all shared a laugh about.

Helping customers is what we are all about. It is very rewarding to be able to help guide someone into a decision that makes them happy and fall in love with their home all over again. There is nothing better than helping someone and seeing their reaction when it’s all complete. People like this customer make us love what we do.