Infloormation

We just received this testimonial and wanted to share with you the kind words of one of our customers!

“Just a note to let you know I really appreciated the fine

workmanship and professional presentation of Robin and John. They

replaced our stair carpet as promised by Pierce in October of 2001. I

appreciated their phone calls ahead of appointment, promptness, work

ethic, and their genuine pleasantness. I just cannot believe that any

company would follow through with a promise made 9 years ago-and keep

records. Our order was a small residential order, but we know a lot of

people.

-Thank you and God bless!”

Judy Lane

We recently received this testimonial from client Alexis Harris and wanted to share the kind words and her experience with you.

Dear Mr. Pierce,

We would like to take this opportunity to commend your company for having such nice and professional individuals in your employ. Firstly, Ursula Slovak was a delight to work with. Her expertise and understanding of the products is excellent, as well as her follow through.

Shortly after moving into our home, we noticed some problems with our carpet. I called Ursula who then contacted the “trouble shooters” for your company, Jon Amundsen and Robin Mestdagh. We couldn’t believe how fast they responded. They were at our home the same day to look at the issues with the carpet. Three weeks later, as promised, they returned to steam out the seams to see if that would help. Unfortunately, it did not help and other issues started to appear in the carpet and ultimately it was deemed defective. Both Robin and Jon were steadfast in making sure that we were informed on the steps necessary to resolve the problem. Their expertise in their field is impeccable. Plus, their follow through was beyond anything we have experienced in the service industry.

So, our new carpet was installed, by Jon and Robin, and we are thrilled with the results. We chose your company because of its fine reputation and we are so glad we did. We would not hesitate to recommend your company to anyone.

We extend our sincere thanks to Jon, Robin and Ursula, each who strives to give your company the reputation it has and a team that you can certainly be proud of. Congratulations on such terrific employees.

Sincerely yours,

Alexis Harris

Please take a moment to hear what Realtor Karen Frank had to say about us at Pierce Flooring. We sincerely appreciate her taking the time to share her thoughts. Valued clients and friends like Karen help make us all enjoy what we do everyday so much.

Do you have something you’d like to share about Pierce? Please leave us a comment!

Dear Pierce Flooring,

I emailed you a while ago about a bad experience we had with an

installer. You emailed us back and offered to send one of your

installer’s to fix what we were having a problem with for future

considerations of business. At that time I felt that the company I was

dealing with needed to get this taken care of. They finally did, but

they lost my future business. The wife and I are fixing up a fixer

upper and have many projects. We are taking them one a year. We came to

your business because of your response to our previous problems. That

is why I am writing you now. Brenda Mora was awesome to deal with and

the installer Brent who gave up his Saturday to install our new

flooring in our family room was the best. Thank you very much for the

great experience this year. You definately have very talented people

working for you. Take care of them and they will take care of you.

Sincerely, Jim

Have you had an experience you would like to share about Pierce Flooring?

Here’s what Sandra from Montana has to say about Pierce Flooring!

“When I was ready to buy new flooring for my house, I knew exactly where I wanted to go. I had used Pierce Flooring before on another project and had a great experience. This time was no different. I went into the store ready to see all of the new products since the last time I had shopped for flooring. My Pierce Flooring representative took me all around the store showing me the latest advances in flooring as well as all of the current trends. I fell in love with a few different products so I took home some samples so I could see what looked best in my home. As soon as I got home, I knew which product was right for me. Pierce came out to give me a free estimate and we were on our way. The installation process was a pleasant experience and I now have new carpet in my home that I absolutely love. Everyone at Pierce treated me like my project was the most important project. Anytime I need new flooring, I know where I will be going! In fact, the process was so pleasant I am thinking about replacing other rooms in the house! Thanks Pierce Flooring for everything you did to make my shopping experience so great.”

If you have had an experience with Pierce that you would like to share – send it to us!

Dear Customers,
I wanted to share this recent testimony from one of our most satisfied customers. This situation has to do with a product that failed and that we agreed to replace. The customer’s name is Tom Klein from Bozeman. Thank you.

Will Osborne
Pierce Flooring and Design

Testimonial from Mr. Tom Klein:

“Just a note of appreciation for your company’s strong integrity. Your willingness to replace the floor speaks volumes for your customer service ethic. Allowing the Vidmar brothers to do the work is another measure of Pierce’s (Carpet Mill Outlet) commitment. They will do an excellent job. It is a bit scary to think of the entire floor being removed with all the trim issues but I have confidence in both parties to make the home new again. You can rest assured that we will sing Pierce (Carpet Mill Outlet) praises at every function we hold there. Thanks for caring about your customers, a rare thing these days.”

Maranda Lee from Trinity Homes shares her praise for Pierce Flooring.