The Pierce Promise
Making any major purchase these days is difficult – it’s easy to know what you want – but then it’s easy to get confused and overwhelmed looking at consumer ratings reports and warranties. It’s enough to make you throw your hands in the air and say, “forget it”.
At Pierce we hope to eliminate some of that confusion as you are choosing flooring for your home. Whether you would like hard surface products or carpet we are happy to offer you the Pierce Promise. The Pierce Promise is a warranty designed exclusively for our customers to eliminate the confusion surrounding the various manufacturer’s warranties and to help our customers shop with confidence in knowing their purchase with Pierce will be covered.
Based on the principal of simplicity, the Pierce Promise covers stain protection, installation, manufacturing, service and lifespan. The Pierce Promise costs you nothing extra and it doesn’t void the original manufacturer’s warranties.
The only thing Pierce asks of you, our valuable customers, is a little common sense. The Pierce Promise is for owner occupied, residential property only. If your subfloor is structurally deficient the warranty is void. Natural disasters and obvious customer abuse will also void the warranty. Carpets must be cleaned every 18 months using the hot water extraction method, and hard surface products must be maintained per the manufacturers recommendations. We think that’s fair.
It is our firm belief that this warranty is the best and most unique offered in this industry. It is our sincere interest to provide you with the best quality service while at the same time giving you peace of mind. Learn more about the Pierce Promise.



















